Getting support for NGINX software is easy, whether from the experts at NGINX or from the broad community of NGINX users and contributors.
Customer portal for existing customers: https://my.f5.com
Community Support
The NGINX mailing list is operated and moderated by the NGINX community.
Commercial Support
Commercial support is available for NGINX Plus, prebuilt NGINX Open Source packages, NGINX Controller, NGINX Ingress Controller, NGINX Service Mesh, and NGINX Instance Manager.
What Does Commercial Support Cover?
Use of NGINX Open Source and NGINX Plus
The purchase of an NGINX Plus subscription covers EITHER NGINX Plus binaries OR prebuilt binary builds of NGINX Open Source obtained from nginx.org. Each individual installation of NGINX software must be covered by a separate support subscription.
Assistance with Installation and Deployment
Our team makes sure your installation always goes as smoothly as possible. With our help, you can quickly clear up installation‑related conflicts.
Debugging and Error Correction
If you experience an error, we work to reproduce it, and fix it or provide a workaround – we will respond to a raised issue, and begin investigation for critical issues, within the agreed SLA time. Fixes are incorporated into the next product update, and the QA cycle is adjusted for regression testing.
Security Notifications
Security issues are rare and unlikely, but if they happen we let you know about the implications and the solution directly, as quickly as possible.
Software Updates
New NGINX Plus builds and updated documentation are provided quarterly through the dedicated customer support portal. Open source builds are updated approximately monthly.
Documentation Discrepancies
Uncertain about something in the documentation? Or maybe something doesn’t seem right. If you have a question, we get you a precise answer within the agreed SLA time frame.
Which Support Level Is Right for Me?
We offer two levels of support for our customers across all products.
| Features | F5 Standard | F5 Premium |
|---|---|---|
| Number of incidents | Unlimited | Unlimited |
| Support hours | Business Hours | 24×7 |
| Email support | Yes | Yes |
| Phone support | Yes | Yes |
| Response time | By severity level SLA ranges from 30 minutes (urgent) to 24 hours (low) | By severity level SLA ranges from 30 minutes (urgent) to 24 hours (low) |
| Answers about documentation | As above | As above |
| Hot bug fixes | Yes | Yes |
| Software updates | Major and Minor | Major and Minor |
| Third-party modules support | Yes | Yes |
| NGINX Unit support | No | Yes |
| NGINX Controller support | Yes | Yes |
| NGINX Instance Manager support | No | Yes |