Managed Services
F5 Always-On
Professional Services, Monitoring, & 24x7x365 Emergency Response
WorldTech IT’s Always-On service offers comprehensive & sophisticated support, ongoing professional services, maintenance, monitoring, emergency response, and 24 x 7 x 365 access to our team of certified engineers. Not just for F5 anymore, Always-On can be used for Red Hat, Arista, Palo Alto and more.
24x7x365
Emergency response
Named Engineer
Assigned to every client
Proactive
Check-ins on projects, cases, and CVEs
U.S. Based
Certified engineers
The model
Our Most Flexible Service Option
We know fully managed services aren’t always the best fit. In fact many organizations prefer to maintain direct access to their devices, yet still require ongoing support from specialized experts. If that sounds like you, look no further than WorldTech IT’s Always-On:
Quick turnaround for all service requests & 24 x 7 x 365 emergency support for your environments.
Unlimited standard engagements. No credit meter. Priority and Project passes included to elevate response times or perform complex scoped work.
Incorporates a schedule cadence of check-ins for program updates, planning upcoming work, and reviewing critical releases that may affect your environments (such as CVEs and software updates).
For F5 and NGINX environments, Cloud.Red comes standard with every support agreement, never an add-on. It delivers device monitoring, alerting, observability, centralized backups, and single sign-on access. That visibility is how we get ahead of problems instead of waiting for your ticket.
Outcome
What It Means To You
Always-On is more than a support program—it’s a strategic differentiator. Unlike traditional managed services, Always-On gives you flexibility, transparency, and access to specialized engineers without losing control of your environment. For you, this means:
Lower cost and commitment compared to traditional outsourcing
Direct access to U.S.-based, certified engineers
A proactive approach through Cloud.Red and monthly check-ins
Confidence that your environment is supported by a partner solely focused on your success
On call
24x7x365 Support & Emergency Response
Always-On includes on-demand access to our certified support team with “as needed” flexibility (for a fraction of the cost of hiring a single in-house employee).
Get Help NowHow Does On Call Support Work?
Our certified & U.S.-based engineers are available and ready to assist you with anything related to your environment, day or night, 24 x 7 x 365.
Always-On customers open tickets in our client portal or call the emergency line for urgent requests. Device monitoring comes standard with Cloud.Red, so our engineers are able to catch critical issues and start working them before you have to report anything.
In all these scenarios (ticket creation, call-in requests, and monitoring alerts) our on-call engineers are alerted and apprised of the situation. For issues that require an immediate or “after hours” response from a WorldTech IT engineer, priority passes or service credits are consumed at an accelerated rate (determined by the required urgency).
Scope
Ongoing Professional Services & Maintenance
WorldTech IT’s experts engage in professional services for our Always-On customers according to agreed-upon schedules as well as one-off requests from the customer team.
Browse the common types of professional services we provide with our F5 Always-On Service in the outline below. Customers can opt in to / out of specific services a la carte. (Please note: this is not an exhaustive list.)
General Move, Adds, Changes, & Support
- 24 x 7 x 365 On-Call Emergency Support
- Reboot / Failover Events
- RMA Liaison
- Minor OS Upgrades (Hotfixes) Including Security Patches
- Major OS Upgrades
- License Updates
- Geo-Location Database Updates
- Creating New or Modification of Existing VIPs, WIPs, Pools, Nodes, iRules®, Data Groups, Profiles
- Support Case Creation & Management on F5.com
- Full tenant support for F5 Distributed Cloud (XC) WAAP, Bot Defense, MCN, and Global Load Balancer
SSL Certificate Management
- Generating SSL CSRs for Hosted Certificates
- Installing, Configuring, Archiving
- Notifications for Expiring Certificates
Troubleshooting Existing Designs
- Slowness & Intermittent Troubleshooting, involving:
- TCPDUMP / SSLDUMP
- HTTP Watch / Fiddler
- Log Analysis & Archive Retrieval
Automation & Orchestration
- Ansible Tower Deployments, Changes, and Support
- ServiceNow Integrations
- Service Catalog Development
- Integration with BIG-IQ
- Deployment of New Devices & Modules, including: LTM®, DNS/GTM™, AFM™, APM®, AWAF®, and BIG-IQ
Advanced WAF (AWAF) Operations
- Policy Development
- Policy Tuning
- Violation Review
- Signature Updates
Access Policy Manager® Operations
- Webtop Development
- Webtop Modifications & Additions
- Multi-Factor
- SAML iDP & SP
- SSL VPN
- Automation & Orchestration:
- Ansible Tower Deployments, Changes, and Support
- ServiceNow Integrations
- Service Catalog Development
- Integration with BIG-IQ
Advanced Firewall Manager™ Operations
- Creating New and/or Modification of Existing Firewall Rules
- Automation & Orchestration
- Deployment of New Devices & Modules, including: LTM®, DNS/GTM™, AFM™, APM®, AWAF®, and BIG-IQ
Consulting & Projects
- Project / Meeting Participation
- As Needed F5 BIG-IP® Consulting
- Coverage While Your Engineers Go on Vacation
Cloud.Red started as a monitoring and alerting platform for F5 BIG-IP and has grown into much more. It comes standard with Always-On and is now available as a standalone product for F5 and NGINX environments. Cloud.Red delivers monitoring and alerting alongside tooling for common operational tasks and lifecycle management. Want to know the lifetime health of a pool member or a VIP? Run a quick test to confirm a pool member is passing a monitor with one click? Cloud.Red does that, and handles device backups, certificate renewals, and SSO access to F5 devices, making management at scale a reality.
Always-On has expanded beyond F5. Our customers increasingly rely on Red Hat, Arista, select point security solutions, and other critical technologies alongside their F5 environments. Always-On now extends coverage to these platforms, giving you the same 24x7x365 access, proactive services, and engineering expertise across your broader infrastructure stack.
Our mission is to simplify, secure, and scale application delivery for every customer. The Always-On program embodies this mission by providing ongoing, expert-led support with a customer-first mindset. Aligned with our vision to be the most trusted partner for modern application delivery, Always-On ensures organizations can innovate faster, operate more reliably, and stay ahead of security and compliance challenges.
Scalability
Your passes. Your priorities.
AO credits can be used for any F5 project work & general assistance for all things F5-related. We’ll even service vendor solutions that complement your F5 BIG-IPs, such as Red Hat, Ansible, select point security solutions, and more.
It’s a great service for F5 customers of all sizes, giving small teams the support they need to consume complex modules (such as AWAF, APM®, etc.) and enabling large teams to augment their efforts with F5 expertise.
Get Passes or CreditsAll of this is provided without the cost or commitment of traditional managed services!
Always-On scales to your environment, sized around the volume of concurrent standard cases, project work, and priority passes you actually need (each pass raises a case one severity tier). That flexibility makes the cost/benefit of Always-On versus traditional managed services an appealing option for many organizations.
In addition to the 24x7x365 third-level support, you’re also covered for ongoing maintenance, upgrades, professional services, and consulting. During the onboarding process we’ll work with your team to establish a cadence of recurring tasks like code upgrades and security patches.
