WorldTech IT’s Palo Alto Always-On offers comprehensive & sophisticated Palo Alto Networks® support, ongoing professional services, maintenance, monitoring, emergency response, and 24 x 7 x 365 access to our team of Palo Alto-certified engineers.
We know fully managed services aren’t always the best fit. In fact many organizations prefer to maintain direct access to their devices, yet still require ongoing Palo Alto Networks support from specialized experts. If that sounds like you, look no further than WorldTech IT’s Always-On:
| – Quick turnaround for all service requests & 24 x 7 x 365 emergency support for your Palo Alto environments. – Includes a number of “service credits” — i.e. a wholesale-discounted block of billable hours to engage our engineering team throughout the year. – Incorporates monthly check-ins for sharing updates, planning upcoming work, and reviewing critical releases that may affect your Palo Alto environments (such as CVEs and software updates). – |
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Always-On support — from scheduled upgrades and maintenance, to large project work, to emergency engagement… it’s all provided by our expert team of
Palo Alto-certified & U.S.-based engineers.
That support now extends to Prisma Access Prisma Access services such as ZTNA, Cloud SWG, and ADEM.
WorldTech IT support is not outsourced or subcontracted; the buck stops here with us.
AOS credits can be used for any Palo Alto Networks project work & general assistance for all things Palo Alto Networks-related. We’ll even service vendor solutions that complement your Palo Alto Networks, such as F5 (for application security & delivery), Arista (for cloud-first networking), and Red Hat (for enterprise open source).
It’s a great service for Palo Alto Networks customers of all sizes, giving small teams the support they need to consume complex capabilities (such as Threat Prevention, GlobalProtect, WildFire) and enabling large teams to augment their efforts with Palo Alto Networks expertise.
All of this is provided without the cost or commitment of traditional managed services!
Always-On can be activated with as little as 100 billable hours per year, which makes the cost/benefit of our Always-On Service vs. traditional managed services an appealing option for many organizations. In addition to the 24x7x365 third-level support, you’re also covered for ongoing maintenance, upgrades, professional services, and consulting. During the onboarding process we’ll work with your team to establish a cadence of recurring tasks like code upgrades and security patches.
Request pricing information for Palo Alto Always-On
(or keep scrolling to read more about what’s included…)
Palo Alto Always-On
❭❭ 24x7x365 Palo Alto Networks Support & Emergency Response
Always-On includes on-demand access to our Palo Alto-certified support team with “as needed” flexibility (for a fraction of the cost of hiring a single in-house employee).
| How Does On Call Support Work? |
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 Our Palo Alto-certified & U.S.-based engineers are available and ready to assist you with anything related to your Palo Alto environment(s), day or night, 24 x7x 365. Always-On customers easily create tickets with a simple form inside the client portal, or call the emergency phone line for urgent requests. Additionally, if you opt in for Device Monitoring, WorldTech IT engineers are able to take a proactive approach in addressing any critical issues that arise. In all of these scenarios (ticket creation, call-in requests, and monitoring alerts) our on call engineers are alerted and apprised of the situation. For issues that require an immediate or “after hours” response from a WorldTech IT engineer, service credits are consumed at an accelerated rate (determined by the required urgency). |
Palo Alto Always-On
❭❭ Ongoing Professional Services & Maintenance
WorldTech IT’s Palo Alto Networks experts engage in professional services for our Always-On customers according to agreed-upon schedules as well as one-off requests from the customer team.
Browse the common types of professional services we provide with our Palo Alto Always-On Service in the outline below. Customers can opt in to / out of specific services a la carte. (Please note: this is not an exhaustive list.)
| General Move, Adds, Changes, & Support – 24 x 7 x 365 On-Call Emergency Support – Reboot / Failover Events – RMA Liaison – Minor OS Upgrades (Hotfixes) – Including Security Patches – Major OS Upgrades – License Updates – Threat Prevention Content Updates – Creating New or Modification of Existing Security Rules, NAT Policies, Zones, Interfaces, Security Policies®, Address Groups, Security Profiles – Support Case Creation & Management on Palo Alto Networks support portal – Full tenant support for Prisma Access Prisma Access services such as ZTNA, Cloud SWG, and ADEM Troubleshooting Existing Designs – Slowness & Intermittent Troubleshooting, involving: – Packet Capture / Traffic Analysis – App-ID / Threat Logs – Log Analysis & Archive Retrieval Automation & Orchestration – Ansible Tower Deployments, Changes, and Support – ServiceNow Integrations – Service Catalog Development – Integration with Panorama New Device & Module Deployments – Deployment of New Devices & Modules, including: NGFW®, Panorama™, PAN-OS Firewall™, GlobalProtect®, Threat Prevention®, and Panorama | SSL Certificate Management – Generating SSL CSRs for Hosted Certificates – Installing, Configuring, Archiving – Notifications for Expiring Certificates Threat Prevention Operations – Security Policy Development – Security Policy Tuning – Threat Log Review – Content Updates GlobalProtect VPN® Operations – Portal Configuration – VPN Portal Modifications – Multi-Factor Authentication – SAML IdP & SP Integration – GlobalProtect VPN Firewall Policy™ Operations – Creating and Modifying Security Policies, NAT Rules, and Zone Configurations Consulting & Projects – Project / Meeting Participation – As-Needed Palo Alto Networks® Consulting – Coverage While Your Engineers Go on Vacation |
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Palo Alto Always-On
❭❭ Palo Alto Networks & GlobalProtect device monitoring, alerting, observability, and tooling
is a powerful optional add-on to Always-On
WorldTech IT offers Palo Alto Networks firewall monitoring, alerting, and security posture management as a powerful complement to the Always-On Service. Want to know the health and status of your Palo Alto firewalls? Need quick diagnostics or operational checks with a click of a button? Our platform can do that, as well as take care of backups, certificate renewals, and secure access to Palo Alto Networks devices – making management at scale a reality.
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