WorldTech IT’s F5® device monitoring is a built-in feature of our Fully Managed Services & offered with our Always-On Service (as an optional add-on).
This monitoring service allows our team to take a proactive approach in identifying and reacting to issues in your environment. If an issue is deemed critical, day or night, a U.S.-based and F5-certified on call engineer is paged to investigate. Critical issues are addressed immediately (SLA response time: <1hr) and a ticket will be created to track the issue.
| F5 Device Monitoring Service Highlights: |
- Built For F5 — System polling, data collection, and alerting is made explicitly for F5 devices and built on years of F5-specific knowledge. We eat, sleep, and breathe F5!
- Fully Managed Monitoring — The monitoring platform is fully managed, including the onsite agent. Once the agent is installed on a virtual machine, clients do not have to worry about maintaining anything on the system. System management and monitoring configurations are managed by WorldTech IT.
- Data Is Encrypted & Secure — Our monitoring agent uses an outbound-only model, so clients don’t have to open any inbound firewall rules. In-transit data leverages server and client authentication to verify both client and WorldTech IT, and is always encrypted.
- Fault Tolerant — Our monitoring pipeline is built to withstand internet outages and other issues. Data is collected during outages and queued for post transmits (upon resolution) to be forwarded to the central management system.
- Customizable! — We will work with you to develop custom F5 configuration monitoring. Some examples:
- Want to be alerted when an application hits a certain number of connections?
- Want to be alerted when specific servers in a load balancing pool go down?
- Do you want WorldTech IT to automatically engage if your devices failover, only alerting you after we investigate the issue and provide a summary?
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F5 Device Monitoring:
Below is a list of components included in WorldTech IT’s F5 device health monitoring service. Device monitoring is built-in with our Fully Managed Services, and offered as an optional add-on to our Always-On Service.
| 24x7x365 Device Health Monitoring |
- Performance Data
- Device Failures – CPU, Fan, Power, & Other Subsystems
- Critical Daemon Failure
- 30-day LTM®/GTM™ & System Syslog Retention (Add-Ons Available)
- Excessive Device Authentication Failures
- Layer 1/2/3 Network Issues
- License Issues / BW Limitation Threshold (Virtual Editions)
- DNS/GTM Sync Group Changes
- Critical Threshold Alerting – High CPU, Memory, Bandwidth, Low Disk Partition Space
- NOTE: Custom Alerts Available For APM®, ASM®, AFM™, LTM, & DNS/GTM Modules.
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