What versions of NGINX Plus, NGINX Controller, NGINX Instance Manager, NGINX App Protect, and NGINX Plus Ingress Controller are supported?
We advise users to run the most recent release of NGINX software, because we issue updates to the most recent release only. We proactively notify all subscribers when updates are available. We provide technical support for the current release, and releases that launched within two years of the launch date of the current release. For release information, please see the release notes for NGINX Plus, NGINX Controller, NGINX Instance Manager, NGINX App Protect, and NGINX Plus Ingress Controller.
How do I create a support ticket?
To create a support ticket, please use the email addresses (for you and for NGINX engineering) in your support contract to send and receive support case information. With both F5 Standard and F5 Premium support subscriptions, you can get support by phone for critical issues.
How do I get support for NGINX software?
You can purchase an NGINX Plus subscription to cover each supported instance of NGINX Plus or NGINX Open Source.
What SLA can NGINX guarantee?
NGINX guarantees an SLA of 30 minutes for the initial contact in new high‑severity support query. Please contact us to learn more.
How is the open source product supported?
NGINX supports binary builds of NGINX Open Source that are obtained from the nginx.org repositories. Purchase an F5 Standard or F5 Premium support subscription for each NGINX Open Source instance that requires support, and use a prebuilt NGINX Open Source binary instead of an NGINX Plus binary. NGINX does not support binaries that you build from source yourself or binary distributions obtained from other sources.
How does NGINX support third-party modules?
NGINX provides commercially reasonable efforts support for the optional third‑party modules that we build and maintain. A list of these modules is available on our Technical Specifications page. Support coverage may be limited to one hour per query and referred to NGINX Professional Services if necessary.
We do not support custom or third‑party modules that are not listed on our Technical Specifications page. We may ask for such modules to be disabled before providing support.
What happens when my support expires?
After your support contract expires, you are no longer licensed to use NGINX Plus or obtain support from NGINX. Access to NGINX Plus updates will be prohibited, and you must stop and delete your NGINX Plus instances. Please contact us to renew your NGINX Plus subscription.
How can I get design or consultancy help?
If you need help with architecture, design, or configuration, our Professional Services team can help you translate your requirements into an optimized NGINX configuration. Please contact us to learn more.
How can I get proactive notifications of new releases and security updates?
Please register users at My.F5.com. We email all details of new NGINX Plus releases and any critical security updates to these users. Please also refer to the NGINX Plus release notes and security updates which are updated regularly. Users of NGINX Amplify can also find version and security advisory information in their system reports.
How does the NGINX support process change after the F5 acquisition announcement?
Technical Support and Professional Services for both NGINX and F5 will continue to run independently, as separate entities. Customers of both NGINX and F5 should continue to access entitled services as they did before the acquisition announcement.
- For F5 products, contact F5 Technical Support and Professional Services.
- For NGINX products, contact NGINX Support and Professional Services.
